Nov 18, 2025 - Possible payment/tech issues when booking 2027

Date: Tue, 18 Nov 2025 13:37
Subject: Possible payment/tech issues when booking 2027
From: JoCo Cruise Info
To: booked cruisers and the full mailing list

Hi all!

As 2027 booking opened this morning, we are aware that some people have encountered issues when trying to process payment—e.g., error messages when trying to select the bank transfer option, or Plaid not completing the payment process, or the credit card processing option getting stuck on a spinning cursor. We are aware of these issues and our tech team has been working to resolve them ASAP.

If you were attempting to book your 2027 cabin and encountered these errors at the Checkout page and were unable to complete your booking, please email booking@jococruise.com , and include the email address your JoCo Cruise User Account is registered under. Your booking "exists" in our system, and our team can manually complete them on our end, and you should receive a confirmation email once that's done. Once these payment issues have been resolved, we will contact all bookings with these payment issues and you will be able to log in and process payment at this time.

If you didn't encounter the above issues but encountered some other technically issue when trying to book, please email booking@jococruise.com and describe your issue as best you can, and we will work to resolve it.

Thanks very much for your patience and understanding as we sort out everything!

JoCo Cruise.

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