Jan 25, 2023 - HAL Booking Numbers - Lots of IMPORTANT INFO
Date: Wed, 25 Jan 2023 12:40
Subject: HAL Booking Numbers - Lots of IMPORTANT INFO
From: JoCo Cruise Info
To: booked cruisers
There is a LOT of very important information in this email. Please be sure to go through all of it.
Your HAL Booking Number
Your Holland America Booking Number is *|HALNUMBER|*
Once you've logged into your HAL Account on hollandamerica.com (if you're new, you'll need to create one), select "Already Booked - Manage My Bookings" from the top menu, and use this booking number. Once complete, you'll be able to pre-purchase onboard amenities (drink packages, specialty restaurant reservations, spa packages, etc.) and shore excursions once those options become available (see below).
You'll also use this number to go through HAL's online check-in process (see below). All guests should complete this process (or have it completed for them) no fewer than 72 hours prior to our March 5th departure.
This email was sent to any guests in your booking who have user accounts AND have a booking number assigned to them already. You can view the Booking Number status for all guests in your booking at your JoCo Cruise User Account .
VERY IMPORTANT: Confirm the Names in Your Booking
IMPORTANT: please take some time right now (or as close to "right now" as is feasible) to double-check the names of all the passengers in your booking. Each passenger's name as listed in the booking must match their name as it appears on their passport/travel documents . If a passenger's name doesn't match, at best it could cause delays during the boarding process, and at worst could result in their getting prevented from boarding the ship.
Here are the names of your guests as currently listed in your JoCo Cruise Booking:
*|ALLPAXNAME|*
PLEASE NOTE: If any names listed include "(invited to account system)" or "TBA Passenger", or if a guest's name you're expecting to be listed is missing, that guest will NOT show on your Holland America booking. In all of these cases, you must complete the passenger detail via your JoCo Cruise User Account by February 4th, 2023 per this FAQ on our website here for your guest to be able to sail. Check the "Managing My Booking" section of our FAQ for more information on how to declare an incomplete guest.
If any names require updating, or you have any questions about a missing or incomplete guest please notify us immediately at booking@jococruise.com so that we may get it corrected ASAP.
Shore Excursion and Amenities Booking
As a reminder, shore excursion booking opens today! Create/log into your account on the Holland America website ; if your cruise isn't listed under "My Bookings", you can search for it using your HAL Booking Number (which, again, is *|HALNUMBER|* ). Under the Shore Excursions tab, you can browse to view the excursions, available on each day. You can also purchase spa services and specialty dining reservations online.
NOTE: We've been informed that, at least currently, if you log into your HAL Mariner account to view excursions you may not be able to see any/all of them. If this is the case for you, try logging out of your HAL account and search directly for your booking number per the above link; at that point, you may be able to view all the available excursions.
You may also, if you wish, book transfer from and/or to FLL or MIA airport for embarkation day and/or disembarkation day. When logged into your account, under "Next Steps", select " Arrange Flights & Transportation " and follow the prompts.
If you wish to book a Retreat cabana—that is, the cabanas located in the Retreat area located on Deck 11—call Ship Services at (800) 541-1576. Retreat cabanas cannot be booked online. (To be clear: these are different than the cabanas on Half Moon Cay, which may be booked via the standard Shore Excursions booking process.)
NOTE: if you wish to book excursions for passengers in other bookings, you will need their HAL booking number and last name.
Holland America Online Check-In
Each person in your booking will need to complete online check-in (or have it completed for them) no fewer than 72 hours prior to our departure on March 5th, 2023. Online check-in is available now on Holland America's website . You'll need your HAL Booking Number (listed above) for this. Additional information regarding the check-in process can be found in HAL's FAQ .
We'll email everyone a check-in reminder as sailing approaches. (Probably several!)
Technical Note: If anyone in your booking has only recently entered their personal information or has recently changed it (such as their name, etc.) since January 19th, HAL may not have processed this update yet. Don't worry, THEY WILL! (Please allow a couple weeks for processing, though it will hopefully happen faster than that.) These people unfortunately may not be able to check in online or book shore excursions until their update has been processed.
You can still check-in online even if your cabin number is listed incorrectly on the HAL website. (This applies to passengers who have recently had a cabin change.)
Medical/Dietary/Special Requirements
For guests with medical, dietary or other special requirements, Holland America has a thorough FAQ regarding the subject . Passengers with such needs should submit a Special Requirements Information (SRI) form via the HAL site. (You'll need your HAL booking number to complete the form.)
NOTE: guests with non-life threatening dietary restrictions should contact the Ship Services Department at 1-800-541-1576 and ask them to add that information as a note in your booking.
ALSO NOTE: you must submit special needs requests to HAL, which handles them directly. JoCo Cruise cannot process these requests.
For detailed information on accessibility of shore excursions, HAL strongly recommends contacting their Shore Excursions Department prior to embarkation at 1-888-425-9376 (or locally at 206-626-7320) or visiting the Shore Excursions Office on board.
(This information is also contained in our " I have medical, dietary, or other special requests for the cruise line. What should I do? " FAQ.)
39 days!
THO.
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